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| Tirta Khatulistiwa was urged to improve clean water services in Pontianak during its 51st anniversary, including reducing water leakage and expanding digital services. |
Entering its 51st anniversary, Perumda Tirta Khatulistiwa has been urged to continue improving clean water services for residents in Pontianak. The statement was delivered by Pontianak Mayor Edi Rusdi Kamtono after leading the company’s 51st anniversary ceremony on Monday (May 18, 2026) in Pontianak.
Edi stressed that professional service and customer satisfaction must remain the top priorities for the regional water company. He said that although clean water production capacity has reached 2,358 liters per second with service coverage at 90.54 percent, service quality improvements must continue consistently.
“At this 51st anniversary milestone, I emphasize that the regional water company must keep working professionally to improve service quality and place customers and the public at the center of clean water services,” he said.
He explained that the challenge of providing clean water is not only related to infrastructure but also to raw water conditions. One of the concerns is seawater intrusion in the Kapuas River, which could affect water quality.
According to Edi, all employees must work professionally and with discipline while maintaining transparency and integrity in public service.
In addition to service quality, the Pontianak city administration also highlighted the issue of non-revenue water (NRW) or water leakage. The current leakage rate stands at 28.77 percent and is targeted to fall below 28 percent.
“The leakage is caused by aging and damaged distribution networks. Those pipelines must be replaced. I want the rate reduced to below 28 percent,” he said.
Edi also encouraged Tirta Khatulistiwa to continue developing digital-based services, including customer data management, payment systems, and public complaint handling to ensure faster and more responsive service.
Meanwhile, Tirta Khatulistiwa President Director Abdullah said the company is continuing efforts to achieve its service targets.
He stated that water production capacity increased after the Nipah Kuning Water Treatment Plant, which has a capacity of 300 liters per second, officially began operations.
“With the completion and operation of the 300 liters per second Nipah Kuning installation, our total production capacity has now reached 2,358 liters per second,” he said.
The company is also working to lower the water leakage rate to 28.6 percent this year.
As part of the 51st anniversary celebration, Tirta Khatulistiwa launched a 51 percent discount program for inactive customers who wish to reconnect their water services. The program applies to customers whose connections have been inactive for more than four months.
“The discount is 51 percent in line with the 51st anniversary celebration. It is intended for inactive customers reconnecting their water service, especially those inactive for over four months,” Abdullah explained.
The program is available for household customer groups 2A1, 2A2, and 2A3 from May 18 to July 31, 2026. The initiative is expected to help residents regain access to clean water services while increasing the number of active customers in Pontianak.
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