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| Minister Nusron Urges Full Review of Land Service Backlogs and Boosts Digital Integration. |
Jakarta — Minister of Agrarian Affairs and Spatial Planning/National Land Agency (ATR/BPN), Nusron Wahid, has called on his entire team to conduct a thorough evaluation of service backlogs at land offices (Kantah) across Indonesia.
Speaking at the Opening of the Mid-Year Leadership Meeting (Rapim) for Semester I 2025, held at the Prona Hall of the ATR/BPN Ministry in Jakarta on Friday, July 11, 2025, Minister Nusron specifically tasked the Director General of Land Rights Determination and Registration (PHPT) with directly addressing the issue.
Minister Nusron emphasized the need to identify where requests are being delayed and what types of services are being held up. He requested assistance from the Center for Land and Spatial Information Data (Kapusdatin) and expert staff to carefully review and map the situation in each office.
Minister Nusron said it was essential to answer basic questions: How many backlogged applications exist, what kind of services are stuck, and where exactly they are located.
Online Services Still Lagging Behind
According to a report from Kapusdatin, only 58 land offices have active online services. Unfortunately, most of these are not among the top 125 Kantah offices that handle 75 percent of all national land service requests.
Minister Nusron believes this lack of digital service coverage is a major contributor to growing public dissatisfaction.
Identifying Bottlenecks with Notaries and PPAT
The minister also stressed the importance of identifying bottlenecks in the service process, especially those involving external stakeholders like notaries or Land Deed Officials (PPAT).
He suggested connecting internal systems directly to notaries and PPAT to pinpoint where delays occur — whether inside the land office or outside.
Nusron highlighted the need to prioritize essential services that directly affect low-income citizens, such as issuing land ownership certificates (Sertipikat Hak Milik or SHM).
Budget, Human Resources, and Regulations Discussed
The first phase of this two-part leadership meeting began with a presentation by Secretary General Pudji Prasetijanto Hadi. He shared data on public services, reviewed budget implementation, projected future planning, and provided updates on Government and Ministerial regulations related to service improvement.
Deputy Minister of ATR/Vice Head of BPN, Ossy Dermawan, also presented updates on the ongoing drafting of new career path regulations for ministry personnel, aimed at improving professionalism and internal development.
Oversight and BPK Audit Follow-Ups
The session concluded with a report from Inspector General Dalu Agung Darmawan, who presented updates on internal oversight, with a focus on follow-up actions related to findings by the Audit Board of Indonesia (BPK).
The leadership meeting was attended in person by all senior officials at the ATR/BPN Ministry, while regional heads of BPN offices from across the country participated virtually.
As Indonesia pushes forward with digital transformation in land services, thorough evaluation and system integration remain critical. Identifying service bottlenecks, especially in underserved regions, will play a vital role in ensuring more transparent and efficient service for all citizens.