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| Tangerang Land Office Launches 24/7 Virtual Service with Full Digital Twin Features. |
Imagine handling land affairs like certificate registration or inquiries without ever stepping foot in an office. Sounds futuristic, right? Well, it’s already happening in Tangerang City, Indonesia. The Land Office (Kantah) there has introduced a groundbreaking Virtual Land Office, making it easier than ever for people to access land services online, anytime and from anywhere.
This innovative service recently caught the attention of the Ministry of Agrarian Affairs and Spatial Planning/National Land Agency (ATR/BPN). On July 10, 2025, Dwi Budi Martono, the Ministry’s Expert Staff for Information Technology, visited the Tangerang Virtual Land Office and expressed strong appreciation for its comprehensive digital approach.
“The Virtual Land Office in Tangerang is truly impressive. The digital interface mirrors the physical office. It has all the essential services like registration, wakaf (land donation), customer service, form submissions, document uploads, public announcements, non-tax revenue payments, and document collection. It’s a complete digital twin,” said Dwi during his visit.
No More Long Queues or Office Visits
With this digital breakthrough, people no longer need to visit the office in person. The system is especially helpful for those with limited time or who live far from the office. According to Dwi, users can now complete their land affairs from the comfort of their homes or even abroad.
“There have been users accessing the platform from the United States, Ireland, and even Singapore. Our citizens overseas can now ask questions and manage their land affairs without having to fly home. Plus, it’s available 24 hours a day,” Dwi added.
Online Staff Assistance Included
To ensure smooth service, the platform also includes real-time assistance. During his visit, Dwi also reviewed how the admin team helps guide users online. Whether someone needs help navigating the site or has a specific question, trained staff are ready to respond virtually.
This virtual service helps make land administration faster, more transparent, and more user-friendly. Anyone interested can visit the official platform at:
https://kot-tangerang.atrbpn.go.id/kantah-virtual
A Digital Model for Other Cities
The Ministry hopes this innovation from Tangerang will inspire other Land Offices across Indonesia to develop similar platforms. The goal is to build a fully digital ecosystem where land services are:
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Faster
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More accessible
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Transparent
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Available around the clock
Digital transformation is no longer just an option—it’s a necessity. Tangerang City’s Virtual Land Office is a clear example of how public services can evolve to meet today’s demands. With just a few clicks, land services are now within everyone’s reach.